Guide to Benefits for American Express® Card Member Trip

Guide to Benefits for American Express® Card Member

Trip Cancellation and Interruption Insurance

Key Terms

Throughout this document, you and your refer to a Card Member. We, us, and our refer to New

Hampshire Insurance Company, an AIG Company, New York, NY.

Accident(al) means a sudden, unforeseen, and unexpected event which: (1) Happens by chance; (2)

arises from a source external to the Eligible Traveler; (3) is independent of illness, disease or their bodily

malfunction or medical or surgical treatment thereof; (4) occurs while you are insured under the Group

Policy; and (5) is the direct cause of loss.

Accidental Bodily Injury means an Accidental injury to the body of an external origin, unintentional and

unforeseen by the Eligible Traveler.

Administrator means the individual, corporation or other entity appointed as the administrator of the

plan.

Card Member means the holder of an Eligible Card in good standing who is a U.S. citizen or a legal

resident of the U.S. or a U.S. territory, including the District of Columbia, American Samoa, Puerto Rico,

Guam, the U.S. Virgin Islands, and the Northern Mariana Islands.

Common Carrier means any land, water, or air conveyance operating under a valid license for the

transportation of passengers for hire and for which a ticket must be purchased prior to commencing

travel. Common Carrier does not include taxis, limousine services, commuter rail or commuter bus lines,

personal automobiles, or rental vehicles.

Covered Trip means a period of round-trip travel to one or more destinations other than an Eligible

Traveler’s city of residence at the time of departure where: (1) The Eligible Traveler departs by

Common Carrier to begin the period of round-trip travel; (2) the period of round-trip travel ends when

the Eligible Traveler returns by Common Carrier to the city of departure; (3) the period of round-trip

travel does not exceed three hundred sixty-five (365) days away from the Eligible Traveler’s city of

residence at the time of departure; and (4) the Eligible Traveler charges the full amount of the cost of

transportation by Common Carrier(s) to your Eligible Card. The period of round-trip travel may consist

of roundtrip, one-way, or combinations of roundtrip and one-way tickets with Common Carrier(s).

Domestic Partner means a person who can provide documentation of registration of a Domestic Partner

relationship with another person pursuant to a state, county, or municipal provision or who meets all of

the following qualifications: (1) Has resided with his or her partner continuously for at least 12 months

in a sole-partner relationship that is intended to be permanent; (2) is not married to any other person;

(3) is at least 18 years old; (4) is not related to his or her partner by blood closer than would bar

marriage per state law; and (5) is financially interdependent with his or her partner as can be

documented by copies of joint home ownership or lease, common bank accounts, credit cards,

investments, or insurance.

Eligible Card means a U.S. issued American Express Card that is eligible for coverage under the Group

Policy.

Eligible Traveler means you and your Family Members and Traveling Companions who purchase a

Covered Trip to your Eligible Card.

Evidence of Coverage (EOC) means the summary of benefits set forth below which describes the terms,

conditions, limitations and exclusions of the coverage provided to you at no additional charge under the

Group Policy. Representations or promises made by anyone that are not contained in the Group Policy

are not part of your coverage. In the event the EOC, Key Terms, or Legal Disclosures of this Guide to

Benefits conflict with the provisions of the Group Policy, the terms of the Group Policy govern your

coverage.

Family Member means a spouse, Domestic Partner, or unmarried dependent child up to age 19 (or

under age twenty-six (26) if a full time student at an accredited college or university).

Group Policy means the Trip Cancellation and Interruption Insurance Policy that New Hampshire

Insurance Company, an AIG Company, issued to American Express Trust, which is the subject of this

Guide to Benefits.

Physician means a licensed medical, surgical, or dental practitioner acting within the scope of his or her

license. The treating Physician may not be an Eligible Traveler, an Eligible Traveler’s Family Member, a

Traveling Companion or related to an Eligible Traveler by blood.

Pre-Existing Condition means any condition resulting from any injury or Sickness affecting an Eligible

Traveler, a Traveling Companion, or a Family Member traveling with an Eligible Traveler within the

sixty (60) day period prior to the purchase date of a Covered Trip. The condition must have (a) first

manifested itself or exhibited symptoms which would have caused one to seek diagnosis, care, or

treatment; (b) required taking prescribed drugs or medicine; or (c) required medical treatment or

treatment was recommended by a Physician. Taking maintenance medications for a condition that is

considered stable is not included as a Pre-Existing Condition.

Sickness means ill health, disorder, or unsound condition of the Eligible Traveler.

Terrorist Action means an act of violence by any person acting on behalf of or in connection with any

organization which is generally recognized as having the intent to overthrow or influence the control of

any government, that is deemed terrorism by the United States Government, other than civil disorder or

riot, and is not an act of war, declared or undeclared, and results in loss of life or major damage to

property.

Traveling Companion means an individual who has made advanced arrangements with you or your

Family Members to travel together for all or part of a Covered Trip.

Travel Supplier means a tour operator, innkeeper, resort, or a cruise line, airline, railroad or other

Common Carrier.

Trip Cancellation means the cancellation of travel arrangements when the Eligible Traveler is prevented

from traveling on a Common Carrier for a Covered Trip on or before the departure of the Covered Trip.

Trip Interruption means the interruption of the Covered Trip either on the way to the point of

departure or after departure of the Covered Trip.

Evidence of Coverage

Refer to Key Terms for the definitions of you, your, we, us, our, and words that appear in bold. This EOC

is subject to the Legal Disclosures set forth below.

A. To get coverage:

You must charge the full amount of a Covered Trip to your Eligible Card or in combination with your

Eligible Card and accumulated points on your Eligible Card or redeemable certificates, vouchers,

coupons, or discounts awarded from a frequent flyer program or similar program.

B. Covered Losses:

Covered Losses include Trip Cancellations or Trip Interruptions that result from the following:

1. Accidental Bodily Injury or loss of life or Sickness of either the Eligible Traveler, Traveling

Companion or a Family Member of the Eligible Traveler or Traveling Companion;

2. Inclement weather, which prevents a reasonable and prudent person from traveling or continuing

on a Covered Trip;

3. The Eligible Traveler or his or her spouse’s change in military orders;

4. Terrorist Action or hijacking;

5. Call to jury duty or subpoena by the courts, either of which cannot be postponed or waived;

6. The Eligible Traveler or Traveling Companion’s dwelling made uninhabitable; or

7. Quarantine imposed by a Physician for health reasons.

C. The kind of coverage you receive with Trip Cancellation and Interruption Insurance:

Trip Cancellation

We will reimburse you for the nonrefundable amount paid to a Travel Supplier with your Eligible Card if

a Covered Loss causes an Eligible Traveler’s Trip Cancellation, subject to the cancellation provisions in

effect at the time the Travel Supplier is notified of cancellation.

If a Physician advises the Eligible Traveler that a Covered Trip is medically inadvisable, the Eligible

Traveler must immediately notify the appropriate Travel Supplier of his or her Trip Cancellation after

receiving such medical advice. If the Eligible Traveler does not provide such notification, our payment

will not exceed the cancellation penalties imposed by the Travel Supplier and in effect during the forty-

eight (48) hour period immediately following the Physician’s notice that travel was not advisable,

subject to any other limits set forth herein.

Trip Interruption

If a Covered Loss causes an Eligible Traveler’s Trip Interruption, we will reimburse you for the

nonrefundable amount paid to a Travel Supplier with your Eligible Card for the following:

1. The forfeited, non-refundable, pre-paid land, air and sea transportation arrangements that

were missed; and

2. Additional transportation expenses that the Eligible Traveler incurs less any available

refunds, not to exceed the cost of an economy-class air ticket by the most direct route for the

Eligible Traveler to rejoin his or her Common Carrier Covered Trip or to return to his or her

place of origin.

If a Covered Loss causes an Eligible Traveler to temporarily postpone transportation by Common Carrier

for a Covered Trip and a new departure date is set, we will reimburse you for the following:

1. The additional expenses incurred to purchase tickets for the new departure (not to exceed

the difference between the original fare and the economy fare for the rescheduled Covered

Trip by the most direct route); and

2. The unused, non-refundable land, air, and sea arrangements paid to a Travel Supplier with

your Eligible Card.

D. Term of Coverage:

Coverage begins on the date the Covered Trip was purchased and ends immediately at the time the

Covered Trip is completed.

An Eligible Traveler’s coverage terminates on any of the following dates: The date the Eligible Traveler

is no longer eligible to participate; the date the Eligible Card is determined to be ineligible by the

participating organization; the date the participating organization ceases to pay premium on the Group

Policy; the date the participating organization ceases to participate in the Group Policy; or the date the

Group Policy is terminated.

E. Coverage Limitations:

The maximum benefit amount for Trip Cancellation Insurance is $10,000 per Covered Trip and $20,000

per Eligible Card per 12 consecutive month period.

The maximum benefit amount for Trip Interruption Insurance is $10,000 per Covered Trip and $20,000

per Eligible Card per 12 consecutive month period.

Coverage is secondary to and in excess of any other applicable insurance or benefit available to the

Eligible Traveler including benefits provided by the Travel Supplier, such as exchanged tickets, drop in

ticket prices, goodwill payments, refunds, credits, or vouchers. In no event will this coverage apply as

contributing insurance. This “noncontribution” clause will take precedence over the “noncontribution”

clauses found in other insurance or indemnity language. Coverage is not available in states where

prohibited.

F. What is NOT covered:

For Trip Cancellation and Interruption Insurance, coverage does not apply to any Accident, Accidental

Bodily Injury, or loss caused by or resulting from the following, directly or indirectly:

• Pre-Existing Conditions.

• The Eligible Traveler’s suicide, attempted suicide or intentionally self-inflicted injury.

• A declared or undeclared war.

• Mental or emotional disorders, unless hospitalized.

• The Eligible Traveler’s participation in a sporting activity for which he or she receives a salary or

prize money.

• The Eligible Traveler being intoxicated at the time of an Accident. Intoxication is defined by the

laws of the jurisdiction where such Accident occurs.

• The Eligible Traveler being under the influence of any narcotic or other controlled substance at the

time of an Accident, unless the narcotic or other controlled substance is taken and used as

prescribed by a Physician.

• The Eligible Traveler’s commission or attempted commission of any illegal or criminal act, including

but not limited to any felony.

• The Eligible Traveler parachuting from an aircraft.

• The Eligible Traveler engaging or participating in a motorized vehicular race or speed contest.

• Dental treatment except as a result of Accidental Bodily Injury to sound, natural teeth.

• Any non-emergency treatment or surgery, routine physical examinations.

• Hearing aids, eye glasses or contact lenses.

• One-way travel that does not have a return destination.

• A counterfeit scheduled airline or train ticket; or a scheduled airline or train ticket which is charged

to a fraudulently issued or fraudulently used Eligible Card.

• Any occurrence while the Eligible Traveler is incarcerated.

• Loss due to intentional acts by the Eligible Traveler.

• Financial insolvency of a travel agency, tour operator, or Travel Supplier.

• Any expenses that are not authorized and reimbursable by the Eligible Traveler’s employer if the

Eligible Traveler makes the purchases with a commercial Card

G. How to file a claim:

Notification of Claims: You must notify the Administrator of your claim within sixty (60) days of the

Covered Loss or the claim may not be honored. You must also notify the Travel Supplier and complete

its claim procedures. To open a claim, please call 1-844-933-0648.

Claim Forms: Upon receipt of notice of your claim, we will furnish you with such instructions as are

usually furnished by us for filing proof of loss.

Proof of Loss: You must furnish written proof of loss to us within 180 days after the date of your loss.

Failure to file such proof within the time required will not invalidate or reduce your claim if it was not

reasonably possible to give proof within such time, provided you furnish such proof as soon as

reasonably possible and in no event, except in the absence of legal capacity, later than one (1) year from

the time proof is otherwise required. Required documentation may include the following:

• Copies of your Common Carrier tickets and Travel Supplier receipts.

• Your Eligible Card billing statement showing the charges for the Covered Trip.

• Proof of Covered Loss, as applicable, including court subpoenas, orders to report for active duty,

Physician orders, etc.

• A copy of the Travel Supplier’s cancellation policy.

• Any other information that may be reasonably requested by us to validate your claim.

Legal Disclosure

This Guide to Benefits is not, by itself, a policy or contract of insurance or other contract. Benefits are

provided to you, the Card Member, at no additional charge.

The insurance benefits are provided under the Group Policy issued by New Hampshire Insurance

Company, an AIG company. This Guide to Benefits is a summary of benefits provided to you. The

attached Key Terms and EOC are governed by the Group Policy.

Effective date of benefits: This Guide to Benefits replaces all prior disclosures, program descriptions,

advertising, and brochures by any party. The Policyholder and we reserve the right to change the

benefits and features of these programs at any time. Notice will be provided for any changes.

Cancellation: The Policyholder may cancel these benefits at any time or choose not to renew the

insurance coverage for all Eligible Cards. If the Policyholder cancels these benefits, you will be notified in

advance. If we terminate, cancel, or choose not to renew the coverage to the Policyholder, you will be

notified as soon as is practicable. Insurance benefits will still apply for any eligible coverage that

attaches prior to the date of such termination, cancellation, or non-renewal, subject to the terms and

conditions of coverage.

Benefits to you: These benefits apply only to U.S. issued Eligible Cards. No person or entity other than

you shall have any legal or equitable right, remedy, or claim for benefits, insurance proceeds and

damages under or arising out of these programs. These benefits do not apply if your card privileges have

been cancelled. However, insurance benefits will still apply for any benefit you were eligible for prior to

the date that your Eligible Card is suspended or cancelled, subject to the terms and conditions of

coverage.

Legal Actions: No action at law or in equity may be brought to recover under the Group Policy prior to

the expiration of 60 days after written proof of loss has been furnished in accordance with the

requirements of the Group Policy. No such action may be brought after the expiration of two (2) years

from the time written proof of loss is required to be furnished.

Transfer of rights or benefits: The Group Policy is not assignable, but the benefits may be assigned.

Intentional Misrepresentation and Fraud: If any request for benefits made under the Group Policy is

determined to be fraudulent, or if any fraudulent means or devices are used by you or anyone qualifying

as an insured to obtain benefits under the Group Policy, all benefits will be forfeited. No coverage is

provided if you or anyone qualifying as an insured does the following: (1) Conceals or misrepresents any

fact upon which we rely, if the concealment or misrepresentation is material and is made with the intent

to deceive; or (2) conceals or misrepresents any fact that contributes to the loss.

Due Diligence: The Eligible Traveler must exercise or perform all vigilant activity, attentiveness, and care

that would be exercised or performed by a reasonable and prudent person in the same or similar

circumstances to avoid, diminish, or reduce any loss or damage insured under the Group Policy.

Subrogation: If payment is made under these benefits, we are entitled to recover such amounts, to the

extent of our payments, from other parties or persons. Any party or person who receives payment

under these benefits must transfer to us his or her rights to recovery against any other party or person

and must do everything necessary to secure these rights and must do nothing that would jeopardize

them.

Other Limitation: Benefits listed in this Guide to Benefits are subject to the conditions, limitations, and

exclusions described in each benefit section. Receipt and/or possession of this Guide to Benefits does

not guarantee coverage or coverage availability.

This Guide is intended as a summary of services, benefits, and coverages and, in case of a conflict

between the Guide and the Group Policy, the Group Policy shall control. Provision of services is subject

to availability and applicable legal restrictions.

Washington Residents: For Washington residents only, Evidence of Coverage (EOC) means the section

of this Guide to Benefits that describes the terms, conditions, and exclusions of your coverage. The EOC,

Key Terms, and Legal Disclosures are the entire agreement between you and us. Representations or

promises made by anyone that are not contained in the EOC, Key Terms, or Legal Disclosures are not

part of your coverage. In case of a conflict between this Guide to Benefits and the Group Policy, the

Guide to Benefits shall control.